How do I contact support? — Kept

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Short reads on how Kept works, from setup to safety.

What is Kept?

Kept is primarily a way to manage a dynamic. For forgetful people like me, I tend to forget when I am given tasks or punishments, or…

How did this happen?

This started as a project to learn how to make mobile apps. I wanted to make a simple chastity timer. Then I thought some task lists would…

What's the catch?

At the moment, there is none. While the app is in beta testing, it's free for you to use and see if it's something you like, suggest…

Just a massive kinky nerd from Melbourne, Australia. I have had lots of experiences with the kink community, both locally and online, and a…

Getting started

Setting up your role and profile

Kept sets your role, Dom, Sub, or Switch, on your profile, and you can change it later if your dynamic changes. A Switch's screens and…

Connecting with a partner

A relationship in Kept starts with an invite, not a search. From Relationships, a Dom generates an invite code after confirming a short…

A task moves through a small set of states. A Dom assigns one directly, or a Sub proposes one, if the Dom has turned on task requests, for…

Points: how they work

Points are a spendable balance, not a rating. They are stored as a ledger of individual events, each with its own reason, and the balance…

Chastity terms explained: lock, hygiene openings, and rolls

A few terms that come up on the Chastity screen, explained.

Rules, consequences and rituals

The living contract: rules, proposals and amendments

The Contract page is a read-only composite: your active rules, open-ended recurring tasks, rituals, both partners' limits, and any shared…

Punishments and rewards

A Dom builds punishment presets, and optionally chains, several steps triggered as a sequence, ahead of time, then fires one from…

Rituals: recurring observances without deadlines

A ritual isn't a task with a due date attached. It's a daily or weekly observance with no deadline and no penalty for missing one, tracked…

Consent, limits and safety

Consent tracking and revocation

The Consent page records when each partner agreed, when either last reconfirmed, and, if the Dom has set a reconfirmation interval, when…

Kink checklist and limits

The kink checklist runs through a shared list of activities and interests, each answered on a seven-point scale: Yes, Sometimes, Maybe…

Safety contact and the session safety timer

A safety contact is someone outside your relationship, an in-app Kept user or an email address, notified if a safeword you've acknowledged…

Blackout periods and scheduling

A blackout is a window, set by the Sub on the Scheduling page, during which new tasks can't be assigned. It's the Sub's control: a Dom can…

Community

Profiles, Discover and the community gallery

Nothing about your account is visible outside your relationships until you turn it on. A public profile is off by default, and enabling it…

A group can be Open (join immediately), Approval required (an owner or moderator has to accept you), or Invite only (you need a code)…

Privacy & safety

Hiding Kept on your phone

If your phone is visible to other people (a shared house, family, a partner who isn't part of your dynamic, a workplace), Kept has a few…

Setting up two-factor authentication

Two-factor authentication (TOTP, the six-digit code from an authenticator app) adds a second check beyond your password when signing in, so…

Integrations

OpenShock is an open source way to control dog training collars over the internet. If you have already figured out the rest, I like you.

Buttplug.io is a way to control app controlled toys over the internet. While the name would imply this just is buttplugs, it can control a…

Troubleshooting

Why is my relationship "On hold"?

"On hold" is what the app calls a Suspended relationship. Nothing about the underlying relationship is deleted: tasks, history, and…

Does Kept have paid subscriptions?

Not at the moment. Kept has no paid subscriptions, billing, or in-app purchases, and everything in the app is free to use. If you're seeing…

How do I export my data or delete my account?

Both live under Account -> Your data, and both work the same way on every platform.

A task or chastity action didn't go through: what to check

When a task or chastity action fails, the error names a specific reason. These are the common ones.

How do I contact support?

There's a feedback form reachable from the home page. It goes directly to the people running Kept, over the same channel bug reports and…

There's a feedback form reachable from the home page. It goes directly to the people running Kept, over the same channel bug reports and feature requests use. Use it for anything these Guides don't cover: something that seems broken, a feature request, or a question specific to your account.

At the moment this is a one-way form rather than a conversation inside the app, so there is no in-app thread where you can see a reply. If a response is needed, it will come through whichever contact details you left. A proper two-way support thread is on the roadmap.

For anything urgent involving your safety or a partner's, don't wait on a support reply. Use the safeword control, which is always available in the app, or the Safety contact page; neither depends on anyone reading a form first.